FAQ
🛍️ Orders & Payments
Q: How do I place an order on Qona?
A: Simply select your size, add your desired pieces to the cart, and proceed to checkout. We accept all major cards, UPI, wallets, and net banking.
Q: Can I modify or cancel my order once placed?
A: If your order hasn’t been shipped, we’ll try our best to help. Drop us a line at worldofqona@gmail.com within 4 hours of placing the order.
📦 Shipping & Delivery
Q: How long will it take for my order to arrive?
A: Orders typically reach you within 3–7 working days depending on your location.
Q: Do you offer international shipping?
A: Yes! we do ship outside of India. You can select the international sign to switch to a global website.
Q: How can I track my order?
A: Once dispatched, you’ll receive a tracking link via SMS and email.
📏 Sizing & Fit
Q: How do I choose the right size?
A: Our Size Guide is available on every product page. Still unsure? Reach out to us on Instagram or email—we’ll help you find the perfect fit.
Q: Do your clothes cater to different body types?
A: Absolutely. Qona is size-inclusive and our styles are thoughtfully tailored to celebrate real bodies in all shapes and sizes.
🔁 Returns & Exchanges
Q: What is your return policy?
A: We offer easy returns or exchanges as long as the tags are intact and the product is unworn.
Q: How do I initiate a return or exchange?
A: Head to our Returns/Exchange [worldofqona@gmail.com] and fwrite to us. Our team will guide you through the process.
🧵 About the Brand
Q: What makes Qona different?
A: Qona blends functionality with fashion—designed to move with you from AM to PM. Our clothes are versatile, comfortable, and created to empower women at work and beyond.
Q: Where are your clothes made?
A: All our pieces are proudly designed and crafted in India, with a sharp focus on quality, detail, and ethical sourcing.
🎁 Gifting & Collaborations
Q: Can I send Qona as a gift?
A: Yes! You can opt for a gift card or surprise someone with a curated Qona Gift Card. Personalised notes and goodies included.
Q: How can I collaborate with Qona?
A: Creators, stylists, and professionals—let’s connect. Write to us at Worldofqona@gmail.com.
📣 Community & Features
Q: I wore Qona and loved it—can I be featured?
A: Yes! Tag us on Instagram @worldofqona and use #MyQonaStyle. We regularly feature our amazing community.
Q: How do I stay updated on new drops and offers?
A: Subscribe to our newsletter and follow us on Instagram for the latest on style, events, and behind-the-scenes sneak peeks.