Return, Exchange, and Refund Policies
Returns, Exchanges & Refunds
If something isn’t right with your QONA order, we’re here to help 
You can request a return or exchange within 5 days of delivery.
Returns and exchanges are accepted for:
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Damaged items
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Wrong or missing items
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Size exchanges (same item, different size)
If your order arrives damaged, incorrect, or incomplete, please contact us within 48 hours of delivery so we can resolve it quickly. Requests made after 48 hours won’t be entertained.
We currently offer size exchanges only. You can exchange the same product for a different size. Exchanges for a different product aren’t available at the moment.
For hygiene and quality reasons, we’re unable to accept returns or exchanges for:
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Accessories
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Items that have been worn or washed
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Products without original tags or packaging
To raise a return or exchange request, reach out to us here:
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Email: worldofqona@gmail.com
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Call / WhatsApp: +91 7400434828 (10 AM – 5 PM, Mon–Fri)
Please ensure the item is unused, unwashed, with all tags and original packaging intact. Returns that don’t meet these conditions won’t be accepted.
Refund Account
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Prepaid orders are refunded to the original payment method
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Cash on Delivery orders are refunded via QONA Gift Card or Coupon
Refund Timeline
Refunds are initiated within 48 working hours after the product reaches our warehouse and are credited within 5–7 working days.
Return Address
QONA GLOBAL Private Limited
502 A-Wing, Ackruti Trade Centre,
MIDC, Kondivita, Andheri East,
Mumbai – 400069
More than a wardrobe, Qona is your canvas—a space for self-expression, creativity, and individuality.
Mission
We lead with innovation, blending fashion and function to create globally inspired collections. Through purposeful branding and meaningful partnerships, we are committed to enriching the lives of our customers, our community, and our team—one empowering outfit at a time.
Vision
Our vision is to inspire a global movement where every woman feels empowered to own her story, her style, and her space. By offering fashion that is both accessible and aspirational, we aim to become the voice of the new-age woman—bold, authentic, and unapologetically herself.
From the Founder's Desk
Qona started with a simple question: Why was it so hard to find clothes that looked good, felt comfortable, and kept up with real life? After years in fashion, I knew women deserved better than choosing between style, comfort, and affordability. So I built Qona. Every piece is designed to move with you—from your first meeting to your last plan of the day. Contemporary silhouettes, thoughtful details, and effortless versatility that work as hard as you do. Qona is more than workwear. It's confidence you can wear, every single day. Welcome to the world of Qona.
- Shruti Nair
Founder, Qona
