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How do I return/exchange an item?

Products can be returned/exchanged within 10 days from the date of purchase. We will not be able to take any request which is raised post 10 days.


To initiate a return, or exchange request please consider the following options:
Call: +91 9920016300 (10 AM - 5 PM, Mon - Fri)
WhatsApp: +919920016300

Ensure that the original product tag and packaging are intact when you send the product back.

Products can be returned or exchanged within 10 days from the date of purchase specifically for damages and size exchanges.

If the reason for return is different then the refundable amount will be credited to a Qona Gift Card and emailed to you soon after it is processed and can be used for future orders. 

Due to the personal nature of accessories, we are unable to accept a return or exchange for these categories.

 Exchange details: 

We do not have a product exchange policy in place as of now. One can only exchange the same item with another size.

Our return policy is designed to ensure your satisfaction with your purchases. If you have received an item that is wrong, missing, or defective, we kindly request that you initiate a complaint within 48 hours of receiving your delivery. This allows us to promptly address the issue and provide you with a solution.

Please note - Complaints made after 48 hours will not be entertained.

To raise a return and exchange request, kindly check the below options.


Call: +91 9920016300 (10 AM - 5 PM, Mon - Fri)

WhatsApp: +919920016300

The following products shall not be eligible for return and exchange:

Any product that is returned without all original packaging included with the product at the time of delivery.

Any item that has been worn or washed.

Warehouse Address:

Shop no A2, Upper Floor, Green Gagan Society

Mhada lane number 2, above Vedang Ayurvedic Clinic near Shagun Hall. 

Lokhandwala Township, Kandivali East. 

Mumbai, Maharashtra 400101


For Cash on Delivery orders, we have 2 refund options which are stated below. Prepaid order refunds are done in the source account.



How will I receive my refund?

Refunds will be initiated from the date of courier being received in our warehouse within 48 working hours and credited to your bank account/UPI/source account/coupon within 5-7 working days after initiation.