Return, Exchange, and Refund Policies
How do I return/exchange an item?
Products can be returned/exchanged within 5 days from the date of delivery. We will not be able to take any request which is raised post 5 days.
To initiate a return, or exchange request please consider the following options:
Email: worldofqona@gmail.com
Call: +91 7400434828 (10 AM - 5 PM, Mon - Fri)
WhatsApp: +91 7400434828
Ensure that the original product tag and packaging are intact when you send the product back.
Products can be returned or exchanged within 5 days from the date of delivery specifically for damages and size exchanges.
If the reason for return is different then the refundable amount will be credited to a Qona Gift Card/ Coupon and emailed to you soon after it is processed and can be used for future orders.
Due to the personal nature of accessories, we are unable to accept a return or exchange for these categories.
Exchange details:
We do not have a product exchange policy in place as of now. One can only exchange the same item with another size.
Our return policy is designed to ensure your satisfaction with your purchases. If you have received an item that is wrong, missing, or defective, we kindly request that you initiate a complaint within 48 hours of receiving your delivery. This allows us to promptly address the issue and provide you with a solution.
Please note - Complaints made after 48 hours will not be entertained.
To raise a return and exchange request, kindly check the below options.
Email: worldofqona@gmail.com
Call: +91 7400434828(10 AM - 5 PM, Mon - Fri)
WhatsApp: +91 7400434828
The following products shall not be eligible for return and exchange:
Any product that is returned without all original packaging included with the product at the time of delivery.
Any item that has been worn or washed.
Warehouse Address:
QONA GLOBAL
502 A- Wing, Ackruti Trade Centre, MIDC, Kondivita, Andheri East, Mumbai, Maharashtra 400069, Mumbai, Maharashtra 400093
REFUND:
For Cash on Delivery orders, we have 2 refund options which are stated below. Prepaid order refunds are done in the source account.
QONA COUPON CODE
GIFT CARD
How will I receive my refund?
Refunds will be initiated from the date of courier being received in our warehouse within 48 working hours and credited to your bank account/UPI/source account/coupon within 5-7 working days after initiation.
More than a wardrobe, Qona is your canvas—a space for self-expression, creativity, and individuality.
Mission
We lead with innovation, blending fashion and function to create globally inspired collections. Through purposeful branding and meaningful partnerships, we are committed to enriching the lives of our customers, our community, and our team—one empowering outfit at a time.
Vision
Our vision is to inspire a global movement where every woman feels empowered to own her story, her style, and her space. By offering fashion that is both accessible and aspirational, we aim to become the voice of the new-age woman—bold, authentic, and unapologetically herself.
From the Desk of the FOUNDER
At the intersection of passion and purpose, Qona was born—not as a business, but as a bold movement to reshape the narrative of modern fashion. I founded Qona with one unshakable belief: that a woman’s wardrobe should rise to meet the power of her ambition. Our mission was never just to design clothes—it was to create a space where style becomes a tool of self-expression, and where every thread speaks to confidence, strength, and individuality. Qona is for the woman who leads with intent, lives without compromise, and refuses to be defined by convention. Every piece we craft is a celebration of her journey—versatile, empowering, and uncompromising in quality and purpose.This is not just fashion. This is a declaration.A declaration that style can be strong. That elegance can be fearless. That fashion can, and should, move with the woman who moves the world. Welcome to Qona—where ambition is always in style.
